Support & Warranty - Galaxy Cool

Galaxy Support

All Galaxy models are manufactured to a high standard and should not give you any issues in day-to-day use.

Please review the instruction manuals below in the first instance, should you have any questions regarding their operation.

In the unlikely event of there being an issue you cannot resolve,
please complete the form below to contact our service team.

This is an image of the rating label of one of our units.
They are situated on the inner left wall of all units, towards the top of the unit. Here you will find the model number as well as the serial number of the unit.

Before submitting a warranty claim the following must first be checked:

Power supply is switched on & fully functional
Power cable is free of all moving parts
Electricity supply is adequate to run the unit
The condenser is clear & clean of all blockages & dust
No items have been placed around the unit restricting airflow
The unit is not installed too close to a wall restricting airflow
The unit is not overstocked & properly packed for adequate airflow movement
Installation instructions have been followed as per instruction manual provided with the unit

Please refer to the Galaxy warranty policy for details of limitations and obligations

BEFORE LOGGING YOUR CALL FOR A TECHNICIAN TO ATTEND

High ambient temperatures above 32°C and or the door being left open/not closing nicely can cause the units evaporator (situated inside the unit at the top next to the ceiling) to completely ice up.

If the reason for logging a call is because the evaporator is iced up, please perform the following actions prior to requesting a technician to attend:

Turn the unit off for 24 hrs to allow the Ice to melt completely
Turn the unit back on and monitor for a further 24 hrs – if the ice returns, please log the call

Name of Dealer/End User applying for warranty (required)

Contact name of dealer who supplied the unit (required)

Contact number of dealer who supplied the unit (required)

Contact email of dealer who supplied the unit (required)

Model number of unit (required)

Serial number of unit (required)

Date of Installation (required)

Is there a Job Card/Delivery note available that confirms that the unit was installed correctly, all relevant checks/instructions given and the unit was working?
YesNo
Comments

Name of store / owner of unit (required)

Address where unit is in located (required)

Contact name of person at store / owner: (required)

Contact number of person at store / owner (required)

Operating hours (required)

Problem with unit

Please check the boxes below to indicate that you accept and understand each item
I have read the above information prior to proceeding with the warranty claim.
I confirm that I have read and understood the Galaxy Warranty Policy and accept the terms and conditions as stipulated.
Warranty covers faulty parts, labour and travel associated with the repair / replacement of spares.
Anything that falls outside the terms set forth in the Galaxy Warranty Policy is considered non-warranty and will be chargeable; including travel and transport in cases when the store being closed, the store being too busy for work to be done on unit.

Signature and date (required)

By checking this box I am aware that I am digitally signing this form

After clicking submit below you will receive an email from us confirming that the form was successfully submitted. Following that, a member of our service team will contact you within normal working hours to supply you with your reference number along with any other information relating to your request.